Service Specific Client Engagements

The following brief descriptions of representative client engagements organised by type of services performed highlight how GPHelpDesk.net Consultancy and Management Services assisted in addressing the client's specific business and technology needs.

Management Consulting

BUSINESS / OPERATIONS MANAGEMENT

Corporate Infrastructure Merger / Consolidation Plan
GPHelpDesk.net was engaged to design and implement a technology transition strategy to consolidate the IT infrastructures of 5 medium sized Medical Practice into one centralised infrastructure serving the needs of the multi-location corporation. GPHelpDesk.net successfully implemented this strategy which resulted in reduced operating costs, improved employee communications and productivity from a now centralised IT infrastructure.

Corporate Relocation / Infrastructure Relocation
GPHelpDesk.net was engaged by a non-profit company to assist in the planning and relocation of their IT infrastructure as part of their plan to relocate their corporate headquarters from a CBD to a suburban location. GPHelpDesk.net successfully developed and managed the relocation of their infrastructure which resulted in a well-planned and hassle-free relocation of their corporate IT infrastructure.

Operations Assessments
GPHelpDesk.net has performed several operations assessments for a range of medium to large Medical Practice resulting in cost-saving technology and operational improvement recommendations for the practice office's business operations and technology environment. Where implemented, these recommendations have resulted in both direct cost savings and improved operational efficiencies for the practice offices allowing for improved employee productivity and utilisation

RISK MANAGEMENT

Information Security Review
GPHelpDesk.net was engaged to perform a security review of patient medical records for a large Medical Practice to identify security weaknesses and to provide recommendations for improvement. Recommendations were made and implemented which resulted in a more secure technology setting for the long-term storage and retrieval of patient medical records.

Telecommunication Services Audit
GPHelpDesk.net performed comprehensive reviews of several Medical Practice sites telecommunication services and recommended service improvements which resulted in reduced telecommunications costs while improving telephone and voicemail system efficiencies and their utilisation. In addition, employee and patient satisfaction improved due to less frustration with the telephony improvements.

Disaster Recovery Planning
GPHelpDesk.net was engaged to review and assess the disaster recovery readiness of the technology infrastructure for a medium sized healthcare clinic in the Melbourne metro area. The review consisted of detailed examination of their daily operations and procedures, analysis of their effectiveness, the creation of recommendations for modifications to improve those procedures, and our oversight of their implementation and adoption by the clinic. As a follow-up, due to the nature of heavy construction in the immediate vicinity causing periodic unplanned electrical outages, components of this plan have been tested and executed successfully on several occasions.

INFORMATION TECHNOLOGY

Strategic IT Planning / Infrastructure Planning
GPHelpDesk.net was engaged by a large Medical Practice to perform a technology assessment for their Melbourne based operations resulting in cost-saving technology and operational improvement recommendations for the Medical Practice operations and technology environment. GPHelpDesk.net also developed both short and long-term IT project implementation planning strategies to address E-mail, Internet, Remote Access and advanced networking service improvements to their existing infrastructure.

Strategic IT Planning
GPHelpDesk.net was engaged by an Medical Practice to provide technology evaluation services for one of their non-profit clients looking for cost-saving technology and operational improvement recommendations. GPHelpDesk.net successfully developed and provided strategies which resulted in reduced operating costs, improved employee efficiency and communications, and improved doctor/staff productivity.

Technology Assessment / Strategic IT Planning
GPHelpDesk.net was engaged by a Medical Practice to assess their current technology environment and provide relevant cost-saving technology and operational improvement recommendations. GPHelpDesk.net successfully developed and provided strategies which, when implemented, resulted in reduced operating costs, improved employee efficiency and communications, and improved employee productivity.

Technology Outsourcing
GPHelpDesk.net was contracted to provide long-term outsourced technology management and customer support for a large Medical Practice. GPHelpDesk.net is currently retained on a multi-year renewable contract to completely manage their technology infrastructure. GPHelpDesk.net's successful management of this on-going contract has resulted in fewer technology problems, reduced doctors and staff frustration, increased system efficiency and performance and reduced operating costs.