Software and Systems Integration

The following brief descriptions of representative client engagements organised by type of services performed highlight how GPHelpDesk.net Consultancy and Management Services assisted in addressing the client's specific business and technology needs.

NETWORKING AND TECHNOLOGY INFRASTRUCTURE

Technology Infrastructure Design (Multiple Locations)
Members of GPHelpDesk.net's management team provided oversight and development responsibility in the implementation of multiple location local area networks for a nationally recognised Melbourne based Healthcare organisation. Implementation consisted of creating a centralised network infrastructure at their headquarters location and the installation of local area networks at twelve locations in 3 states. The successful implementation of this project allowed for the healthcare organisation to evolve into a highly productive and operational service provider environment.

Technology Infrastructure Design / Establishment
GPHelpDesk.net was engaged by a new e-training and education services company to design and implement a technology architecture for establishment of their primary office location in Melbourne. GPHelpDesk.net successfully designed and implemented this solution from which the company evolved into a highly productive and operational education services company.

LAN / WAN Upgrade, Platform Conversion / Migration
GPHelpDesk.net developed and implemented an updated WAN solution for a large Medical Practice to improve connectivity issues between remote office locations. GPHelpDesk.net developed and implemented this cost-savings solution incorporating the use of Fast Ethernet hubs, routers, high-speed broadband, fax server software and the migration from a Novell to a Microsoft platform with centralised application processing across the LAN / WAN. Implementation of these updates and technology hardware helped increased the capacity and performance capabilities of the remote location's doctor/staff and their productivity. This significantly improved employee access and productivity at the remote office location by improving communication speed and technology.

Wide Area Network (WAN) Extension - Phase I - Data
GPHelpDesk.net designed and implemented a WAN extension solution for a large Medical Practice to address remote location connectivity issues. GPHelpDesk.net developed and implemented this cost-savings solution incorporating the use of a VPN broadband point to point service connection between the main and remote office. Future use of this wide bandwidth solution will also include the addition of voice/fax and video services between the offices as described separately below. Implementation of this service significantly increased the capacity and performance capabilities of the remote location's staff and their productivity. This significantly improved doctor/staff access and productivity at the remote office location by improving communication speed and technology.

WAN Extension - Phase II - Data / Fax / Voice / Video
GPHelpDesk.net designed and implemented an advanced telecommunications and networking WAN extension solution for a large Medical Practice to expand communication services between remote doctor office locations. GPHelpDesk.net developed and implemented this cost-savings solution which incorporates the use of advanced technology to provide data/fax/voice and video integration between the remote and central offices. In addition, the additional telecommunications savings to be gained by integrating voice and data services will help to reduce the overall cost of the project while significantly increasing the capacity and performance capabilities of the remote location's doctor/staff and their productivity.

Technology Infrastructure Design / Establishment
GPHelpDesk.net was engaged by a new application software development company to design and implement a technology architecture for establishment of their primary office location in Melbourne. GPHelpDesk.net successfully designed and implemented this effective and reliable solution for the company.


APPLICATION SOFTWARE DEVELOPMENT INTEGRATION

Web-based Application Implementation and Training
GPHelpDesk.net was engaged by a leading healthcare software solutions provider to assist with managing the implementation of their statewide agent's migration from a non-Internet based application to an Internet based agency management application.

In doing so, GPHelpDesk.net performed agency diagnostic reviews, technical requirement verifications and implementation scheduling for agent offices. Additionally, GPHelpDesk.net was engaged to perform agency training for their regional level agents regarding Windows operating systems and use of the Internet.

The seminars conducted provided an increased educational awareness of the Internet to the agents resulting in better decision making for their future connectivity requirements.